Terms of Service

1. Agreement to Terms

Welcome to Dehurdle. These Terms of Service (“Terms”) establish a binding legal agreement between you (“You” or “User”) and Thriving Billions Private Limited (“Dehurdle”, “we”, “us”, or “our”), governing your usage of our website, platform dashboards, WebSocket voice feeds, and AI coaching systems (collectively, the “Services”).

By signing up for an account, accessing dashboard features, or starting a voice simulation, you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately cease using the Services.

If you are entering into these Terms on behalf of an enterprise entity, corporation, or L&D department, you represent that you hold the legal authority to bind that entity. In such context, “You” applies to the contracting organization and all employees provisioned with dashboard seats.

2. User Eligibility & Account Management

The Services are intended strictly for professional development and corporate training. You must be at least 18 years of age (or the minimum legal age of digital consent in your jurisdiction) to configure an account.

You agree to provide accurate and complete information when registering an account, including valid corporate identifiers. You are solely responsible for safeguarding your login credentials (including Google OAuth / WorkOS credentials) and for all actions occurring under your workspace domain.

3. Subscriptions, Payments & Ledger Credits

Usage of the platform is managed through subscription packages and minute ledger balances:

• Prepaid Ledger Credits: Organizations purchase packs of simulation minutes. Every simulation call deducts minutes from the organization's prepaid ledger balance.
• Overages & Top-ups: If your ledger balance drops to zero, active call simulation capabilities will be suspended until a top-up package is completed.
• No Refunds: Subscription fees, minute packages, and top-up payments are non-refundable. Remaining minute credits do not carry cash value and expire according to subscription parameters.

4. Intellectual Property & Acceptable Use Policy (AUP)

Dehurdle retains all rights, titles, and interests in the Services. This includes but is not limited to: persona temperament matrices, competency framework definitions, vocal energy scoring algorithms, Lumi coaching responses, core proprietary software, custom SVGs/logos, and interface designs.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access our platform dashboard for internal training purposes. You are strictly prohibited from:

• Reverse-engineering our voice synthesis configurations or AI coaching architectures.
• Executing prompt injection, jailbreaking, or adversarial payload attacks against our live AI personas or backend models.
• Extracting voice logs, transient audio streams, or transcript feeds to train separate Large Language Models (LLMs) or generative voice synthesis engines.
• Using Dehurdle audio streams to extract biometric voiceprints or build voice-cloning databases.
• Bypassing session locks, rate limit controls, or transcript security gates.

5. Generative AI Disclaimer & EU AI Act Transparency

Dehurdle simulations utilize state-of-the-art generative language and voice synthesis models. Under Article 50 of the EU AI Act (effective August 2026), you are hereby informed that all conversation partners during simulations are synthetic AI personas (such as Lumi) designed programmatically to simulate real-world call dynamics.

AI outputs are for training and capability-building purposes only. They do not constitute formal legal, financial, compliance, or medical advice. Dehurdle does not guarantee that scoring improvements will translate directly to specific client outcomes or performance metrics.

Acceptable Use & EU AI Act Compliance: The Services are intended strictly for educational, self-directed practice, and skill-building purposes. You agree that the Services, including simulation scorecards and L&D competency reports, must not be used as the sole or primary basis for high-stakes employment decisions, including hiring, termination, promotions, or performance-based disciplinary actions under EU AI Act Annex III standards.

6. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Dehurdle or Thriving Billions Private Limited be liable for any indirect, special, incidental, punitive, or consequential damages arising out of your access to the Services.

Our maximum aggregate liability for any claim related to the Services shall not exceed the total fees paid by you or your organization to Dehurdle during the three (3) months preceding the event giving rise to the claim.

7. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms shall be resolved through binding arbitration in Mumbai, India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in English.