Operations conversation practice
Train operations managers and logistics coordinators to manage supplier disputes, service-level agreement (SLA) breaches, and resource allocation conversations.
Harish Kurian
Logistics and Vendor Operations Lead
Warehouse Supply Chain Delay Resolution
- Assess the inventory delay impact on the warehouse rollout schedule
- Explore alternative shipping lanes and negotiate a priority delivery date
- Establish a structured weekly status update cadence
- Logistics Coordination
- Vendor Negotiation
- SLA Compliance Monitoring
- Contingency Planning
- Process Bottleneck Diagnosis
Scenario catalog
Supplier contract dispute
Negotiate terms with a supplier who has consistently failed to meet delivery deadlines.
Skills scored
Holding the supplier to the SLA & agreeing on fixes
Operational outage coordination
Lead a crisis meeting after a warehouse operational failure.
Skills scored
Staying calm & assigning clear owners
Resource allocation conflict
Coordinate operational budgets between departments to maximize efficiency.
Skills scored
Splitting the budget fairly across departments
What Dehurdle measures
Composure in a crisis
Measure speaking pace and pauses under operational pressure.
SLA adherence
Check that you hold vendors to the service levels in their contract.
Clear next steps
Grade operations leaders on defining clear roles and responsibilities during a crisis.