Enterprise AI & voice glossary
Plain definitions of the terms used for voice simulation, speech analysis, Zero Voice Retention, and AI coaching.
- Real-time AI voice simulation
- A spoken practice conversation with an AI persona that responds in real time. You rehearse high-stakes moments, such as objection handling and client calls, with personas that can speak in regional accents.
- Vocal pace and delivery analysis
- Measurement of how you speak, including speaking pace in words per minute (WPM), pause length, and filler words.
- Zero Voice Retention
- Dehurdle's privacy architecture. Voice audio is processed in real time and deleted as soon as the session ends, so no audio is kept or used for model training.
- Objection handling
- The skill of responding to client pushback on price, competition, timeline, or risk through active listening, a clear explanation of value, and a calm voice.
- Lumi, the AI coach
- Dehurdle's AI coach. Lumi reads your simulation transcripts, spots patterns in how you speak, and recommends what to practice next.
- Behavioral science coaching framework
- An approach to coaching based on behavioral science and active listening. The coach asks guiding questions to help you find your own answers, instead of telling you what to do.
- Subscription pause
- A billing option that lets you pause a paid Pro plan for 1, 2, or 3 months at no charge. You keep Free plan access while your plan is paused.
- Minute top-ups
- One-time packs of extra practice minutes (Mini, Power, and Ultra) that you buy when you need them. They don't change your recurring billing.
- Automatic transcript redaction
- An automatic filter that replaces email addresses, phone numbers, payment card numbers and some national ID numbers with [REDACTED] before a transcript is saved. It doesn't remove names or addresses.
- Scorecard
- The report you get after each simulation. It scores 5 competencies chosen from a library of 200, such as Needs Discovery, Value Pitching, and De-escalation, and quotes your transcript as evidence.