Negotiating Service Level Credit Disputes with Enterprise Procurement
When an SLA downtime threshold is breached, Procurement will demand maximum cash penalties. Here is how to trade SLA credits for extended contract commitments.
Vishal VermaCTO & Co-Founder, Dehurdle
November 22, 20254 min read
The Strategic SLA Credit Trade
Recommended Spoken Script
"Our contract specifies a 10% monthly service credit for last week's downtime. In lieu of a $4,000 cash credit, we are willing to credit you $8,000 in software license credits applied to your Year 2 renewal agreement."
The 2-Minute Practice Drill
2-Minute Spoken Drill
The 2-Minute Practice Drill
Practice SLA penalty negotiations in Dehurdle.