Setting Boundaries with Micromanaging Clients Who Text at Midnight
Allowing clients to cross communication boundaries leads to team burnout and sloppy work. Here is how to establish professional SLA communication protocols.
Amit KasliwalCEO & Founder, Dehurdle
November 26, 20254 min read
The Friction
Responding to client texts at 11 PM sets an unsustainable precedent. You must channel communications through formal, trackable channels.
The Channel Reset Script
Recommended Spoken Script
"To ensure your requests are tracked and handled by our dedicated on-call engineering team with guaranteed sub-15 minute response times, let's route all technical tickets through our priority portal rather than personal SMS. That ensures nothing gets dropped over the weekend."
The 2-Minute Practice Drill
2-Minute Spoken Drill
The 2-Minute Practice Drill
Practice resetting client boundaries in Dehurdle.