Relocating Luxury Hotel Guests When Presidential Suites are Overbooked
Telling an affluent guest their reserved suite is unavailable is the ultimate hospitality nightmare. Here is the upgrade and personal host script that defuses anger.
Amit KasliwalCEO & Founder, Dehurdle
November 25, 20234 min read
The Executive Host Relocation Script
Recommended Spoken Script
"Due to an unexpected plumbing maintenance emergency in the Presidential Wing, your reserved suite is undergoing emergency repairs. We have arranged our private Penthouse Villa at our sister property with full private butler service, chauffeured Rolls-Royce transport, and 100% complimentary stay for your entire duration."
The 2-Minute Practice Drill
2-Minute Spoken Drill
The 2-Minute Practice Drill
Practice luxury relocation conversations in Dehurdle.