Responding Professionally to Devastating Online Critic Reviews
Arguing with food critics or public TripAdvisor reviews looks petty. Here is how General Managers craft executive responses that attract new affluent travelers.
Amit KasliwalCEO & Founder, Dehurdle
October 28, 20234 min read
The Executive Public Response Formula
What to write: "Thank you for sharing your feedback regarding your dinner on Saturday. We hold ourselves to uncompromising standards of culinary excellence, and we regret that the pacing of our tasting menu did not reflect our standard 5-star standard. I would welcome the opportunity to connect with you directly to hear more about your experience."
The 2-Minute Practice Drill
2-Minute Spoken Drill
The 2-Minute Practice Drill
Practice online review recovery in Dehurdle.