Conducting a Professional Offboarding Meeting with a Toxic Client
Tolerating abusive or disrespectful clients ruins agency culture and team retention. Here is how to terminate a client contract with calm, unyielding dignity.
Amit KasliwalCEO & Founder, Dehurdle
February 18, 20254 min read
The Dignified Client Termination Script
Recommended Spoken Script
"In reviewing our operational alignment over the last two quarters, it has become clear that our working styles and delivery philosophies are no longer a good fit. To ensure your business is supported, we will complete the current sprint through March 31st and assist in transitioning all assets to your new provider."
The 2-Minute Practice Drill
2-Minute Spoken Drill
The 2-Minute Practice Drill
Practice client offboarding meetings in Dehurdle.