How to Say 'That Requires a Change Order' Without Ruining the Relationship
Clients constantly ask for 'just one small extra feature' that balloons project costs by 40%. Discover how to protect project margins gracefully.
Amit KasliwalCEO & Founder, Dehurdle
December 16, 20254 min read
The Friction
Saying 'no' abruptly makes you look inflexible; saying 'yes' for free destroys agency and SaaS service profitability.
The 'Phase 2 or Change Order' Script
Recommended Spoken Script
"That custom ERP integration is a fantastic enhancement that will add significant value. Since it falls outside our current Statement of Work, we have two great options: we can add it as a Phase 2 milestone right after our launch, or we can issue a quick change order this week to include it in our current sprint. Which path do you prefer?"
The 2-Minute Practice Drill
2-Minute Spoken Drill
The 2-Minute Practice Drill
Practice scope defense in Dehurdle's Consulting & Agency Sandbox.